Plain English summary: We collect only the data we need to run GlocalX. We don't sell your personal data. You can request deletion of your data at any time by emailing us.
This Privacy Policy explains how GlocalX ("we", "us", or "our") collects, uses, and protects information when you use our platform at glocalx.online. By using GlocalX, you agree to the practices described in this policy.
1. Overview
GlocalX is an AI visibility platform for local businesses. We take your privacy seriously and are committed to being transparent about how we handle your data. We collect information to provide, improve, and secure our services — not to sell to third parties.
2. Information We Collect
Information you provide directly:
- Account data: Name, email address, password (hashed), company name, phone number
- Business data: Business name, address, category, description, hours, photos, and other profile information you submit
- Payment data: Billing address and payment card details (processed securely by our payment processor — we do not store raw card numbers)
- Communications: Messages you send us via contact forms, email, or support tickets
Information collected automatically:
- Usage data: Pages visited, features used, clicks, and time spent on the platform
- Device data: IP address, browser type, operating system, device identifiers
- Log data: Server logs including access times, errors, and referring URLs
- Cookies & similar technologies: We use essential cookies for authentication and session management, and analytics cookies to understand usage patterns
3. How We Use Your Information
We use the data we collect to:
- Create and manage your account and subscription
- Provide the AI visibility services you've requested
- Process payments and send billing receipts
- Send service notifications, updates, and security alerts
- Respond to your support requests and inquiries
- Analyze and improve our platform's performance and features
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
- Send marketing communications (you can opt out at any time)
4. Sharing Your Data
We do not sell your personal data. We may share your information with:
- Service providers: Trusted third parties who help us operate the platform (e.g., payment processors, cloud hosting, analytics tools) — bound by confidentiality agreements
- Business directory partners: Your business data (name, address, phone, category) is distributed to directories and data sources as part of our core service
- Legal requirements: When required by law, court order, or to protect the rights and safety of GlocalX or others
- Business transfers: In connection with a merger, acquisition, or sale of company assets, with appropriate notice to you
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes.
Business listing data distributed to third-party directories may persist independently of your account. We will make reasonable efforts to request removal upon your request, but cannot guarantee removal from all third-party sources.
6. Security
We implement industry-standard security measures to protect your data, including:
- 256-bit SSL/TLS encryption for all data in transit
- Encryption of sensitive data at rest
- Regular security audits and penetration testing
- Strict access controls and employee training
- PCI DSS compliant payment processing
No system is 100% secure. If you suspect unauthorized access to your account, please contact us immediately at security@glocalx.online.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
- Withdraw consent: Withdraw consent where processing is based on consent
To exercise any of these rights, email us at privacy@glocalx.online. We will respond within 30 days.
Marketing opt-out: You can unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email, or emailing us. You will still receive essential service communications.
8. Children's Privacy
GlocalX is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child under 18, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. International Data Transfers
GlocalX is based in the United States. If you are accessing our services from outside the US, your data will be transferred to and processed in the US. We take appropriate measures to ensure such transfers comply with applicable data protection laws, including the use of standard contractual clauses where required.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. The "Last Updated" date at the top of this page indicates when it was most recently revised. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
For privacy-related questions, requests, or concerns, please contact our Privacy Team:
- Email: privacy@glocalx.online
- Address: 345 N 2450 E UNIT 141, St George, UT 84790, United States
- Phone: +1 844 991 4956
We aim to respond to all privacy requests within 30 days.